Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

Correct Answer:D
Comprehensive and Detailed Explanation From Exact Extract:
An in-place upgrade is the fastest and most efficient way to upgrade from Windows 10 to Windows 11 while keeping all user data, applications, and settings intact. This method is often used when the hardware meets Windows 11 requirements and no system reconfiguration is necessary.
* A. gpupdate is used to refresh Group Policy settings — unrelated to OS upgrades.
* B. Image deployment typically replaces the current OS and may not retain user data unless specifically customized.
* C. A clean install requires formatting the drive and starting fresh, which removes all data. Reference:
CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
Study Guide Section: In-place upgrade vs. clean install methods
===========================

A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?

Correct Answer:D
Comprehensive and Detailed Explanation From Exact Extract:
In Windows, accessibility tools such as speech recognition are found under the Ease of Access settings. This section includes options for users who require assistive technologies, including screen readers, magnifiers, and voice control interfaces like speech recognition. Setting up speech recognition allows users to control the system and input text using voice commands.
* A. Time and Language is for setting regional preferences and language packs.
* B. Personalization adjusts themes, backgrounds, and colors.
* C. System includes display, storage, notifications, and power settings, but not accessibility tools.
Reference:
CompTIA A+ 220-1102 Objective 1.3: Given a scenario, use appropriate Microsoft operating system features and tools.
Study Guide Section: Accessibility tools and system configuration
===========================

Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?

Correct Answer:B
Comprehensive and Detailed Explanation From Exact Extract:
Facial recognition is a biometric authentication method that ties access to a unique physical feature of the user. Unlike passcodes or pattern locks—which can be easily shared—facial recognition provides a more secure and non-transferable form of access. It also enhances user convenience and is widely supported by modern smartphones.
* A. Pattern locks can still be shared and are less secure.
* C. Device encryption protects data but does not prevent screen access if a passcode is shared.
* D. Multifactor authentication typically applies to app or account access, not basic phone unlocking.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast common security measures and authentication technologies.
Study Guide Section: Biometric screen lock technologies (e.g., facial recognition, fingerprint)
===========================

SIMULATION
As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires the following:
>All phishing attempts must be reported.
>Future spam emails to users must be prevented. INSTRUCTIONS
Review each email and perform the following within the email:
>Classify the emails
>Identify suspicious items, if applicable, in each email
>Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.






Solution:
Inbox mail 1 -Account Locked- Phishing - Report email to Information Security
Inbox mail 2 -Share your feedback - Legitimate - Perform no additional actions
Inbox mail 3 –Employee orientation - Legitimate - Perform no additional actions
Inbox mail 4 –Security Update – Spam - Report email to Information Security
Inbox mail 5 –Interview - Legitimate - Perform no additional actions

Does this meet the goal?

Correct Answer:A

Which of the following is a Linux command that is used for administrative purposes?

Correct Answer:D
Comprehensive and Detailed Explanation From Exact Extract:
The su (substitute user) command is used in Linux to switch to another user account, most commonly to escalate privileges by switching to the root (administrator) account. It allows administrative tasks to be performed in a terminal session.
* A. runas is a Windows command for executing a program under another user's context.
* B. cmcl is not a valid Linux or administrative command.
* C. net user is a Windows command for managing local user accounts.
Reference:
CompTIA A+ 220-1102 Objective 1.9: Identify common features and tools of the Linux client/desktop OS.
Study Guide Section: Linux command-line tools — su, sudo
===========================

A company recently transitioned to a cloud-based productivity suite and wants to secure the environment from external threat actors. Which of the following is the most effective method?

Correct Answer:A
Comprehensive and Detailed Explanation From Exact Extract:
Multifactor authentication (MFA) is considered one of the most effective security measures for cloud environments. It requires users to verify their identity using two or more factors (e.g., password + phone app code), making it significantly harder for external attackers to gain access, even if the primary password is compromised.
* B. Encryption is important for data protection but doesn??t prevent unauthorized logins.
* C. Backups protect against data loss but don??t stop breaches.
* D. Strong passwords are helpful but can still be phished or cracked — MFA adds a critical
extra layer. Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast authentication technologies. Study Guide Section: Cloud security best practices — MFA and access control