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Cisco 700-805: Cisco Renewals Manager

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Question 1

Which two actions can a partner or customer perform within CCW-R? (Choose two.)

A. set up billing

B. download hardware, software and services datasheets

C. change Customer Address

D. view and manage their contracts

E. order new services

Correct Answer:CD

Question 2

Which statement best describes the Success Plan?

A. a document capturing a comprehensive view of all customer health scores

B. a tool for report ng actions to management

C. a shareable document that captures all account activities

D. the blueprint for account teams to achieve customer success

Correct Answer:B

Question 3

Which action should a Renewals Manager take first?

A. Assign an RS to priority accounts

B. Meet and confirm the AM, CSS, CSM and their resources

C. Meet the customer and perform a renewals diagnosis

D. Download contract data and develop a renewals strategy

Correct Answer:D

Question 4

Which service offering helps define the IT vision and strategy of the customer?

A. optimization

B. support

C. training

D. advisory

Correct Answer:D
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization
References:1: Services - Cisco

Question 5

Which group of products are enterprise networking products?

A. WAN, LAN, Wireless

B. Routing, Switching, Access Points

C. iWAN, Viptela, Meraki

D. Salesforce, Box, AWS

Correct Answer:A

Question 6

What are the 3 Cs of Cisco??s CX Installed Base (CX-IB) Methodology?

A. Check start dates, Co-terminate start date

B. Consolidate services

C. Connect, Communicate, Consolidate

D. Communicate, Co-terminate end date

E. Consolidate contracts

F. Cover the uncovered, Co-terminate end date

G. Consolidate contracts

Correct Answer:D

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