When a Scrum Master encounters resistance from outside of the Scrum Team, what should the Scrum Master do?

Correct Answer:D
When a Scrum Master encounters resistance from outside the Scrum Team, their role is to act as aservant leader and coach, ensuring the organization's adoption of Scrum is effective. Resistance often stems from a lack of understanding or buy-in regarding the value of Scrum.
According to the2020 Scrum Guide, the Scrum Master serves the organization in several ways, including:
Leading, training, and coaching the organization in its Scrum adoption.
Planning and advising Scrum implementations within the organization.
Helping employees and stakeholders understand and enact an empirical approach for complex work.
In this case, the Scrum Master collaborates with other Scrum Masters to amplify the effectiveness of Scrum across the organization. This collaboration is essential for addressing systemic challenges or resistance to Scrum.
Why the other options are incorrect:
* A. Escalate to management to reprimand the resisters:Escalating and seeking reprimand is not aligned with the Scrum Master's role as a facilitator and coach. This approach could create conflict rather than resolve resistance.
* B. Not intervene in the business of others:The Scrum Master??s role involves actively addressing impediments and resistance. Avoiding intervention undermines their responsibility to promote Scrum.
* C. Create a status update meeting for all Scrum Masters to coordinate teamdependencies:While collaboration among Scrum Masters is essential, "status update meetings" are not a Scrum practice, and coordination of dependencies is typically handled within Sprint Planning or during collaborative refinement sessions.
[Reference:, 2020 Scrum Guide: Scrum Master??s Role in the Organization, ]

What is required when a Scrum Team says a Product Backlog item is done?

Correct Answer:C
When a Scrum Team says a Product Backlog item isdone, it means that the item meets theDefinition of Doneagreed upon by the Scrum Team. The Definition of Done ensures that the work is complete, usable, and meets quality standards.
According to the2020 Scrum Guide:
The Definition of Done is a shared understanding of what it means for work to be complete.
If an Increment or Product Backlog item does not meet the Definition of Done, it cannot be considered part of the usable Increment.
Why the other options are incorrect:
* A. The item has been developed and tested:While development and testing are part of the process, "done" requires meeting all criteria in the Definition of Done, not just these two aspects.
* B. The item has been deployed to the production environment:Deployment is not a requirement for an item to be considered "done" in Scrum.
* D. The item meets the Definition of Done provided by the Product Owner:The Definition of Done is established by the entire Scrum Team, not the Product Owner alone.
[Reference:, 2020 Scrum Guide: Definition of Done, ]

A Developer had an issue with no hardware to test the software. The Scrum Master contacted the hardware manager to help resolve the issue. What characteristic is the Scrum Master exhibiting?

Correct Answer:D