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APMG-International Change-Management-Foundation: Change Management Foundation Exam

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Question 1

When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?

A. Financial

B. Customer

C. Internal

D. Learning & Growth

Correct Answer:A

Question 2

Which of the key principles for building and maintaining engagement throughout change is demonstrated through sharing information about why change is necessary and when it will take place?

A. Inclusivity

B. Connectivity

C. Transparency

D. Empathy

Correct Answer:C

Question 3

According to the Bechard and Harris change formula?? which response will increase an individual??s dissatisfaction with the status quo?

A. Amend performance targets during the change

B. Communicate the danger of inaction

C. Clarify the steps users need to take

D. Focus on the benefits of the change

Correct Answer:C

Question 4

Why do Line Leaders make effective Change Agents?

A. They have local decision-making authority

B. As leaders they are unaffected by the change

C. They can support and influence local staff

D. They have the time to dedicate to the change

Correct Answer:C

Question 5

According to Schein, which approach would decrease learning anxiety?

A. Reminding the stakeholders of all the times they have failed to change

B. Encourage staff to try new things

C. Penalising staff who make mistakes

D. Creating a sense that the organization might fail if the change is NOT made.

Correct Answer:B

Question 6

Which definition describes 'transition' in Bridges?? model of human transitions?

A. The planned actions required to make a change

B. The emotional process of adjusting to a change

C. The time elapsed between letting go of the old and experimenting with new ways

D. The physical process of adopting new changes

Correct Answer:B