ITILF ISEB Exam Questions and Free Practice Test

Question 7

Which of the following processes are performed by the service desk?
1: Capacity management
2: Request fulfillment
3: Demand management
4: Incident management

A. All of the above

B. 3 and 4 only

C. 2 and 4 only

D. 2 only

Correct Answer:C

Question 8

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

A. Service Transition

B. Service Design

C. Service Strategy

D. Service Operation

Correct Answer:B

Question 9

The BEST description of an incident is:

A. An unplanned disruption of service unless there is a backup to that service

B. An unplanned interruption to service or a reduction in the quality of service

C. Any disruption to service whether planned or unplanned

D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Correct Answer:B

Question 10

Which of these is NOT a responsibility of Application Management?

A. Ensuring that the correct skills are available to manage the infrastructure

B. Providing guidance to IT Operations about how best to manage the application

C. Deciding whether to buy or build an application

D. Assisting in the design of the application

Correct Answer:A

Question 11

Which of the following should IT service continuity strategy be based on?
1: Design of the service metrics
2: Business continuity strategy
3: Business impact analysis (BIA)
4: Risk assessment

A. 1, 2 and 4 only

B. 1, 2 and 3 only

C. 2, 3 and 4 only

D. 1, 3 and 4 only

Correct Answer:C

Question 12

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A. Training in risk management for all staff and identification of risks

B. Identification of risk, analysis and management of the exposure to risk

C. Control of exposure to risk and investment of capital

D. Training of all staff and investment of capital

Correct Answer:B

START ITILF EXAM