MB-280 Microsoft Exam Questions and Free Practice Test

Question 7

- (Topic 3)
You are a marketing automation consultant.
Your customer wants to understand the benefits of using the query assist feature in Dynamics 365 Customer Insights - Journeys. Why might your customer want to use this feature?

A. Using the natural language feature allows marketers to build segments using simple words to specify what audience they want to target.

B. When looking at a marketing journey created by another user, the natural language feature makes it easier to understand the logic of the journey and decide whether it meets the campaign goals.

C. Using the natural language feature allows marketers to search Dataverse to retrieve single records using a right-hand pane on the model-driven app

D. When looking at a segment created by another user, the natural language feature makes it easier to identify which journeys the segment is used in.

Correct Answer:A
TheQuery Assistfeature in Dynamics 365 Customer Insights - Journeys utilizes natural language processing to help marketers easily build segments.
By using simple language, marketers can describe their target audience without needing to know complex query syntax, making segmentation more accessible.
This feature is designed to streamline segment creation, allowing marketers to quickly define their audience with natural language inputs, which is particularly useful for users who may not be familiar with technical query building.
Reference:Microsoft Documentation - Use Query Assist for Segmentation in Customer Insights

Question 8

- (Topic 1)
You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

A. Add a page for the Onboard new pet table to the Sales Professional app.

B. Add columns from the stable to the Active Onboard new pet view.

C. Add columns from the Pet table to the All Onboard new pet view.

D. Create a new column on the Pet table named "Onboarding stage" and add it to the Active pets view.

Correct Answer:BD
✑ Adding Columns to the Active Onboard New Pet View (Option B):
✑ Creating and Adding a New "Onboarding Stage" Column (Option D):
✑ Other Options:
References from Microsoft Documentation:
✑ For configuring views and columns in Dynamics 365, refer toCreate and edit views.

Question 9

- (Topic 1)
You need to configure the required audit settings.
Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two. NOTE: Each correct selection is worth one point.

A. Enable auditing on the Dietary requirements column.

B. Enable auditing on the Pettable.

C. Enable auditing on the Contact tab\e.

D. Enable auditing on the Email address column.

E. Enable Start read auditing in system settings.

F. Enable Audit user access in system settings.

Correct Answer:AB
✑ Enable Auditing on Columns (Options A and D):
✑ Enable Auditing on Pet and Contact Tables (Options B and C):
✑ Enable Audit User Access (Option F):
✑ Option E (Start Read Auditing):
References from Microsoft Documentation:
✑ For setting up auditing, seeAuditing overview for Dynamics 365.

Question 10

- (Topic 3)
You need to enable the Dynamics 365 App for Outlook for the sales team.
You need to perform the prerequisite actions before you can add the app for all users. Which two actions should you perform? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.

A. Enable mailboxes.

B. Add the Dynamics 365 App to Outlook desktop app.

C. Add the Dynamics 365 App for Outlook security role.

D. Enable sending on behalf of other users setting.

Correct Answer:AC
Enable Mailboxes:
✑ To use the Dynamics 365 App for Outlook, each user??s mailbox must be enabled for server-side synchronization. This ensures that emails, appointments, and tasks can sync between Outlook and Dynamics 365.
✑ Without enabling the mailboxes, the synchronization won??t be functional, making it a critical prerequisite.
Reference:Microsoft Documentation - Enable Mailboxes for Dynamics 365
Add the Dynamics 365 App for Outlook Security Role:
Users need to be assigned theDynamics 365 App for Outlook security roleto access the app. This role grants the necessary permissions to interact with Dynamics 365 through Outlook.
Assigning this role ensures that users have the correct access rights to use the app within their Outlook environment.
Reference:Microsoft Documentation - Security Roles for Dynamics 365 App for Outlook

Question 11

- (Topic 3)
An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Data. You need to load contacts to Customer Insights - Data using Power Query. Which is an appropriate action to take when using Power Query to ingest data?

A. You must create a separate Power Query data source for each table you wish to ingest.

B. You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.

C. After you save a Power Query data source, you have to manually trigger the initial refresh process.

D. You can add additional tables to the data source using Get Data functionality in the Power Query.

Correct Answer:D
In Dynamics 365 Customer Insights - Data, when using Power Query to ingest data, theGet Datafunctionality allows users to add multiple tables from various data sources.
This flexibility enables users to enrich the dataset by pulling in additional tables that may be related or necessary for the data unification process.
Power Query in Customer Insights supports creating robust data flows by allowing multiple tables to be added within a single data source setup, providing a comprehensive data modeling environment.
Reference:Microsoft Documentation - Use Power Query in Customer Insights

Question 12

- (Topic 3)
A company plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales.
The salespeople want to know when their emails will be synced.
You need to describe the server-side synchronization frequency for the salespeople.
How should you describe the frequency?

A. user-defined

B. constant

C. equal intervals

D. dependent on volume

Correct Answer:C
Server-side synchronizationtypically syncs atequal intervals, which can be configured in Dynamics 365. These intervals determine how often data is synchronized between Microsoft Exchange and Dynamics 365 Sales, affecting emails, tasks, and appointments.
The synchronization frequency can be adjusted by the administrator but operates at consistent, regular intervals by default.
Reference:Microsoft Documentation - Server-Side Synchronization and Sync Intervals

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