ITIL Exin Exam Questions and Free Practice Test

Which of the following BEST describes a Change Authority?

A. The Change Advisory Board

B. A person that provides formal authorisation for a particular type of change.

C. A role, person or a group of people that provides formal authorisation for a particular type of change.

D. The Change Manager who provides formal authorisation for each change

Correct Answer:C

Effectiveness
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Enabling
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

What services should we offer and to whom?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, problem management, request fulfillment, and access management

B. Event management, incident management, change management, and access management

C. Incident management, problem management, service desk, request fulfillment, and event management

D. Incident management, service desk, request fulfillment, access management, and event management

Correct Answer:A

How do we create value for our customers?

A. 1 only

B. 2 only

C. 3onfy

D. All of the above

Correct Answer:D

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