ITIL Exin Exam Questions and Free Practice Test

What is the vision?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Match the following activities with the Deming Cycle stages
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Which role is responsible for sponsoring, designing and change managing a process and its metrics?

A. The process practitioner

B. The process owner

C. The service owner

D. The process manager

Correct Answer:B

What is the name of the group that should review changes that must be implemented faster than the normal change process?

A. Technical management

B. Emergency change advisory board

C. Urgent change board

D. Urgent change authority

Correct Answer:B

When should a known error be raised?

A. Only when the root cause is found and a workaround exists

B. As soon as it becomes useful to do so

C. Only when the error in the IT Service is found

D. As soon as the major problem procedure is executed

Correct Answer:B

How are groups, teams, departments and divisions classified?

A. Processes

B. Functions

C. Roles

D. Technicians

Correct Answer:B

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