ITIL Exin Exam Questions and Free Practice Test

To establish and maintain an accurate and complete configuration management system
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Which of the following are the two primary elements that create value for customers?

A. Value on investment (VOI} and return on investment (ROI}

B. Customer and user satisfaction

C. Service requirements and warranty

D. Resources and capabilities

Correct Answer:D

Technology
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Which process is responsible for frequently occurring changes where risk and cost are low?

A. Access management

B. Request Fulfillment

C. Release and Deployment Management

D. Incident Management

Correct Answer:B

Which of the following would be defined as part of every process?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Include legal terminology in service level agreements (SLAs}
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

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