ITIL Exin Exam Questions and Free Practice Test

Question 103

Which statement should NOT be part of the value proposition for Service Design?

A. Reduced total cost of ownership

B. Improved quality of service

C. Improved Service alignment with business goals

D. Better balance of technical skills to support live services

Correct Answer:D

Question 104

Which process would you MOST expect to be involved in the management of Underpinning Contracts?

A. IT Designer/Architect

B. Process Manager

C. Service Catalogue Manager

D. Supplier Manager

Correct Answer:D

Question 105

Functions
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Question 106

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Question 107

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A. Transition planning and support

B. Design co-ordination

C. Change management

D. Service transition management

Correct Answer:A

Question 108

Monitoring system availability
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

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