ITIL Exin Exam Questions and Free Practice Test

Question 91

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A. Configuration baseline

B. Project baseline

C. Change baseline

D. Asset baseline

Correct Answer:A

Question 92

Which one of the following statements is CORRECT?

A. The configuration management system is part of the known error database

B. The service knowledge management system is part of the configuration management system

C. The configuration management system is part of the service knowledge management system

D. The configuration management system is part of the configuration management database

Correct Answer:C

Question 93

How is a service delivered between departments of same organization classified?

A. Internal Service

B. External Service

C. Mission Critical service

D. Organizational service.

Correct Answer:A

Question 94

Which process has the following objective, 'Produce service design packages (SDPs} based on service charters and change requests'?

A. Service transition planning and support

B. Design coordination

C. Service level management

D. Change management

Correct Answer:B

Question 95

Which of the following is an enabler of best practice?

A. Standards

B. Technology

C. Academic research

D. Internal experience

Correct Answer:B

Question 96

To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

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