ITIL Exin Exam Questions and Free Practice Test

Which process is responsible for sourcing and delivering components of requested standard services?

A. Request fulfilment

B. Service portfolio management

C. Service desk

D. IT finance

Correct Answer:A

Which of the following CANNOT be stored and managed by a tool?

A. Knowledge

B. Data

C. Information

D. Wisdom

Correct Answer:D

The only phase of the Service Management Lifecycle where value can be measured is Service
Operation
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

What could be done better in the future

A. 1 only

B. 2 and 3 only

C. 1, 2 and 4 only

D. All of the above

Correct Answer:D

The positive effect that customers perceive a service can have on their business outcomes is referred to as what?

A. The utility of a service

B. The warranty of a service

C. The economic value of a service

D. Return on investment

Correct Answer:A

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A. Business services

B. Component services

C. Supporting services

D. Customer services

Correct Answer:C

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