ITIL Exin Exam Questions and Free Practice Test

Which of the following are Service Desk organizational structures?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Which of the following is an example of capabilities?

A. Menu driven range of facilities used to access service requests

B. Calls to the service desk to register standard changes

C. A software update downloaded automatically to all laptops in an organization

D. Software to allow programmers to debug code

Correct Answer:B

Metrics

A. 1 only

B. 2 and 3 only

C. 1, 2 and 4 only

D. All of the above

Correct Answer:D

Approving finance for the purchase of software to support service asset and configuration management

A. 1, 2 and 3 only

B. All of the above

C. 1, 2 and 4 only

D. 3 and 4 only

Correct Answer:A

What is a service delivered between two business units in the same organization known as?

A. Strategic service

B. Delivered service

C. Internal service

D. External service

Correct Answer:C

Improvement activities, to ensure that services continue to meet or exceed their availability goals

A. 1 only

B. All of the above

C. 1 and 2 only

D. 1 and 3 only

Correct Answer:B

START ITIL EXAM