ITIL Exin Exam Questions and Free Practice Test

A new IT service
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Which is the correct definition of a customer facing service?

A. One which directly supports the business processes of customers

B. A service that cannot be allowed to fail

C. One which is not covered by a service level agreement

D. A service not directly used by the business

Correct Answer:A

Which of the following is concerned with fairness and transparency?

A. Capacity management

B. Governance

C. Service design

D. Service level management

Correct Answer:B

Which of the following are reasons why ITIL is successful?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Which role is responsible for carrying out the activities of a process?

A. Process owner

B. Change manager

C. Service manager

D. Process practitioner

Correct Answer:D

What BEST describes the value of service transition to the business?

A. It supports the creation of a catalogue of services

B. It leads to gradual and continual improvement in service quality

C. It provides quick and effective access to standard services

D. It results in higher volumes of successful change

Correct Answer:D

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