ITIL Exin Exam Questions and Free Practice Test

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A. The IT director

B. The process owner

C. The service owner

D. The customer

Correct Answer:B

What are the categories of event described in the ITIL service operation book?

A. Informational, scheduled, normal

B. Scheduled, unscheduled, emergency

C. Informational, warning, exception

D. Warning, reactive, proactive

Correct Answer:C

Things that were done correctly
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Which of the following can include steps that will help to resolve an incident?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

With which process is problem management likely to share categorization and impact coding systems?

A. Incident management

B. Service asset and configuration management

C. Capacity management

D. IT service continuity management

Correct Answer:A

What are the three service provider business models?

A. Internal service provider, outsourced 3rd party and off-shore party

B. Internal service operations provider, external service operations provider, shared service unit

C. Internal service provider, external service provider, outsourced 3rd party

D. Internal service provider, external service provider, shared service unit

Correct Answer:D

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