ITIL Exin Exam Questions and Free Practice Test

Question 7

Details of the service level agreement (SLA} pertaining to the incident
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Question 8

Where are the details of core and enhancing service provided?

A. The definitive media library.

B. The configuration management system.

C. The service portfolio.

D. The service catalogue.

Correct Answer:C

Question 9

Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?

A. Categorization

B. Logging

C. Prioritization

D. Closure

Correct Answer:A

Question 10

Where would all the possible service improvement opportunities be recorded?

A. CSI register

B. Known error database

C. Capacity management information system

D. Configuration management database

Correct Answer:A

Question 11

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Question 12

Timescales and thresholds for completion of the actions
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

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