ITIL Exin Exam Questions and Free Practice Test

Question 25

As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1} An internal service provider embedded within a business unit 2} An internal service provider that provides shared IT services 3} An external service provider

A. All of the above

B. 1 and 2 only

C. 1 and 3 only

D. 2 and 3 only

Correct Answer:A

Question 26

What is the objective of Access Management?

A. To provide security staff for Data Centers and other buildings

B. To manage access to computer rooms and other secure locations

C. To manage access to the Service Desk

D. To manage the right to use a service or group of services

Correct Answer:D

Question 27

The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3: Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

A. 1 and 2 only

B. 1 only

C. All of the above

D. 1 and 3 only

Correct Answer:C

Question 28

Which of the following questions does Service Strategy help answer with its guidance?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Question 29

Which of the following is the BEST definition of an Incident?

A. A warning that a threshold has been reached, something has changed, or a failure has occurred

B. An unplanned interruption to an IT service or reduction in the quality of an IT service

C. A change of state which has significance for the management of a Configuration Item or IT Service

D. Loss of ability to operate to specification, or to deliver the required output

Correct Answer:B

Question 30

Communication should not take place without a clear audience

A. 1 only

B. 2 only

C. Both of the above

D. None of the above

Correct Answer:C

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