ITIL Exin Exam Questions and Free Practice Test

Question 31

A configuration model can be used to help
1} Assess the impact and cause of incidents and problems
2} Assess the impact of proposed changes
3} Plan and design new or changed services
4} Plan technology refresh and software upgrades

A. 1, 2 and 3 only

B. All of the above

C. 1, 2 and 4 only

D. 3 and 4 only

Correct Answer:B

Question 32

Technology
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

Question 33

Which process is responsible for managing relationships with vendors?

A. Change management

B. Service portfolio management

C. Supplier management

D. Continual service improvement

Correct Answer:C

Question 34

Which reason describes why ITIL is so successful?

A. The five ITIL volumes are concise

B. It is not tied to any particular vendor platform

C. It tells service providers exactly how to be successful

D. It is designed to be used to manage projects

Correct Answer:B

Question 35

Which process is responsible for ensuring that appropriate testing takes place?

A. Knowledge management

B. Release and deployment management

C. Service asset and configuration management

D. Service level management

Correct Answer:B

Question 36

Recording relationships between CIs
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

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