ITIL Exin Exam Questions and Free Practice Test

Which of the following are aspects of Service Design?
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

The successful release of services into the live environment

A. 1 only

B. 2 only

C. Both of the above

D. Neither of the above

Correct Answer:A

To identify customer needs and ensure that the service provider is able to meet

A. Both of the above

B. 1 only

C. 2 only

D. Neither of the above

Correct Answer:A

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A. A capacity database

B. A definitive media library

C. A request for change

D. A known error database

Correct Answer:D

Which of the following is NOT an objective of the Operations Management function?

A. Swift application of skills to diagnose any IT Operations failures that occur

B. Regular scrutiny and improvements to achieve improved service at reduced costs

C. First line Incident investigation and diagnosis logged by users

D. Maintenance of status quo to achieve stability of day to day processes and activities

Correct Answer:C

Providing an understanding of what strategy is
Solution:

Does this meet the goal?

A. Yes

B. No

Correct Answer:A

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